HJ
Heloise J

1 reviews | Active since Sept 2009

20 Dec 2016, 10:15

3 Premium increases in 5 months

<p>I bought a new car in July and had several quotes from Liquid Capital. I also contacted my current insurance, Discovery and they gave me a quote of R1 736.39. I agreed, as this was in line with the other quotes - I am also a client of Discovery since 2012. On 1 October they increased the premium to R1 903.74. This is only 2 months after the agreed amount, and now Discovery ('Thabani Mtshali') states that the increase is applicable to the policy with the previous car. Does this make sense?</p> <p>Why give you a quote if they are increasing the policy in 2 months?</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Dec 2016, 10:31
Official

Dear Heloise

We understand you have been in communication with Thabani, who has made attempts to give you an understanding. Regrettably you do not accept or view the explanation provided reasonable.

Should you still wish to gain further understanding, please contact our call centre and enquire about anniversary increases.

Regards

Sakhe