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Peter M

1 reviews | Active since Jul 2017

08 Jul 2017, 18:06

3 Months of hell at claim stage by Discovery Insure.

<p>I've been sent from pillar to post to have my claim being paid. It's been 3 months now and no joy from the service I have received from the claims department. I was promised by Rozannah Singh that by COB on the 07th of July that money will be into my account.</p> <p> </p> <p>To my surprise when I called on Friday to follow was advised there's additional paper work I need to fill in before payment could be effected. Thats when I was referred to her manager where the story changed, ok cool mistakes happen I get it.</p> <p>Now I'm so livid when people who are supposed to ensure correct procedures are followed and they also drop me! She gave me her word she will send the docs immediately when we spoke on friday up, until today I'm still awaiting for those Doc's. </p> <p> </p> <p>Come on Discovery come on I need my money! </p>

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Replies (4)
Discovery Insure
Discovery Insure's reply10 Jul 2017, 09:35
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We have escalated your concerns with the legal team, you will receive feedback promptly.

Regards,

Sakhe

Discovery Insure

PM
Peter M's update10 Jul 2017, 09:45
Reviewer Update

Thank you will await the response.

PM
Peter M's update11 Jul 2017, 15:41
Reviewer Update

Good Sakhe. Please follow up with Rozannah Singh what is holding up this matter to be finalised. I am teally running out of my patience. Cant we just close this matter please.

Discovery Insure
Discovery Insure's reply11 Jul 2017, 16:17
Official

Please be advised we have made contact to address your concerns, however haven't been able to get through to you.

We understand that the settlement documents were email by Rozannah yesterday, please advise on the finalization to which you are referring.