2 YEAR OLD CLAIM UNRESOLVED INSPITE OF NUMEROUS REQUESTS!!

I have been a client for a number of years. A claim that was done 2 years ago was not fully fixed on my vehicle and i have been trying to get this sorted out without having to pay double access for something that should have been fixed the first time. I eventually refused to pay my premiums and made contact with regards to this,

i asked that this be escalated and kept being promised to get a call back or have things sorted.

All i get are notifications of payment required and i have responded to all these request with the same request of my own. "kindly assist me and i will ensure payment.

Its BS to be honest. for such a reputable company to have people to are not competent enough to close the loop on a matter that has been escalated a number of times.

I am tired of having to keep being polite and just asking to get assistance.

Get someone to contact me that will help me by just doing their damned jobs!!

Vehicle: Suzuki SX4