1 reviews | Active since Jan 2017
2 Year issue... still not resolved
<p>In 2015 we sold a vehicle and asked Discovery to remove the DQ tracker. An appointment was made and as far as I know it was done. Now, two years later, THE CAR IS STILL ON MY PROFILE. Now I am wondering is this is the reason I have such poor montly rewards? Because I am scored on the driving behaviour of someone that I do not even know?</p> <p>We have had so many issues with this matter, we gave up... Discovery Insure tracked another vehicl(that I do not own or drive) on my profile. It took MONTHS to sort out, eventually I was told to get my money from my husband's parents (who received my monthly rewards and I recieved theirs) because our profiles got mixed up. This is not acceptable, I want this sorted out. I want to know why a car that should not be on my profile is still there and how this affected my montly rewards.</p>
We really appreciate you taking the time to let us know your concerns and dissatisfaction with our service.
We would like to assist and have attempted reach you on the noted on your Hellopeter Profile, however there was no answer. Please advise on a suitable time we can do so, alternative, please update your Client Reference on your profile so we can get your Plan details. This will allow us to investigate the concerns raised.
We sincerely apologised for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
We really appreciate you taking the time to let us know your concerns and dissatisfaction with our service.
We would like to assist and have attempted reach you on the noted on your Hellopeter Profile, however there was no answer. Please advise on a suitable time we can do so, alternative, please update your Client Reference on your profile so we can get your Plan details. This will allow us to investigate the concerns raised.
We sincerely apologised for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
