2 months to respond, AND then will completely incorrect info

First week in March ie well before lockdown a query was logged with Discovery Insure regarding the capturing of trip data. No response was received. So I went into the local Tiger Wheel & Tyre branch and they found that the DX unit's battery was flat. They replaced the DX unit and the problem was solved. Over 2 months later I get an e-mail from Discovery Insure referring to my query and telling me to change various settings on my phone. The problem was nothing to do with my phone. I rep**** to the e-mail complaining a) that it took over 2 months to respond; and b) the response was completely incorrect. Their response to my complaint - "We apologies (sic) for the delay in response and any inconvenience caused" Really.......