1 reviews | Active since Dec 2016
19 Days to get an damage assessment done
<p>On 9 November 2017, on my way home from OR Tambo at about 19H30, I travelled on the Old Olifantsfontein Road. On a dark path I saw a large stone in the road, I tried to swerve out, but could not in time, and my car sustained severe damage. I suspected it was an attempted hi-jack. On 10 November I logged the claim. Discovery arranged to the vehicle to be assessed on the 11th of November at my home. On the 11th a driver phoned and told me he was instructed to collect my car and take it to the assessment centre. The contact person at Discovery did not inform me. I did not know where my car went and when it was to be assessed. After complaining to the Discovery consultant (Onwaba Ngcipe), and her manager (Tarryn), the assessment was finally done on 26 Nov 2017 and approval given to the panel beater on 29 November - 19 days later! This resulted on 19 days of my Avis vehicle rental been wasted! I asked Discovery about this, and received no reply! The delay in getting a simple vehicle assessment done resulted in my car still be at the panel beater over Xmas, and on 9 January 2017, my 60 day car rental will expire. I am not sure when I will get my car in 2017. I will never advise anyone to take Insurance with Discovery! </p>
Thank you for bringing your concerns to our attention.
We will ask our Service providers for an Estimated Date of Completing the repairs and that it is communicated to you, as well ask our claims division to check the times of on the claim for a possible car extension.
We sincerely apologise for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns to our attention.
We will ask our Service providers for an Estimated Date of Completing the repairs and that it is communicated to you, as well ask our claims division to check the times of on the claim for a possible car extension.
We sincerely apologise for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
I have sent an e-mail to Discovery on 5 January 2017 to Theo Mokine, Tarryn and Onwaba who managed the claim, informing that I have to return the rental car on 9 January 2017. To date I have received NO repsonse from Discovery!I got an sms from Avis to return the tomorrow. Thus Discovery was making an empty promise in their feedback! Thus I urge people to spare themselves a lot of empty promises and frustration by not even considering Discovery Insure!
I have sent an e-mail to Discovery on 5 January 2017 to Theo Mokine, Tarryn and Onwaba who managed the claim, informing that I have to return the rental car on 9 January 2017. To date I have received NO repsonse from Discovery!I got an sms from Avis to return the tomorrow. Thus Discovery was making an empty promise in their feedback! Thus I urge people to spare themselves a lot of empty promises and frustration by not even considering Discovery Insure!
Still no feedback from Discovery on when my vehicle will be repaired, and not I am without transport. I work for myself thus every day I cannot travel to clients is a day without income. My car rental has not been extended as promised in the feedback and Discovery has pathetic, pathetic service!
Still no feedback from Discovery on when my vehicle will be repaired, and not I am without transport. I work for myself thus every day I cannot travel to clients is a day without income. My car rental has not been extended as promised in the feedback and Discovery has pathetic, pathetic service!
We once again note the concerns raised and have asked that the Quality Motor Assessors responsible give us an update on the repairs, keeping in mind that panel beaters have just re-opened their workshops.
We apologise for the experienced frustrations.
Regards,
DI
We once again note the concerns raised and have asked that the Quality Motor Assessors responsible give us an update on the repairs, keeping in mind that panel beaters have just re-opened their workshops.
We apologise for the experienced frustrations.
Regards,
DI
12 January 2017, and still no feedback from Discovery! How pathetic can you get? My husband phoned the panel beater on Monday and they said another 3 weeks probably to get the car repaired. The only call I had from Discovery is the impact alert that went off while the car is at the panelbeaters. I hope they did not damage my car further! And of your promise of extended car rental there is just silence from you!!! All I get is apologies - and that is not transporting me to do my work! Discovery Insure is pathetic!!!!
Please cancel my insurance as from 1 March 2017. People warned me not to go to Discovery insure and I took the chance - to my own detriment!
12 January 2017, and still no feedback from Discovery! How pathetic can you get? My husband phoned the panel beater on Monday and they said another 3 weeks probably to get the car repaired. The only call I had from Discovery is the impact alert that went off while the car is at the panelbeaters. I hope they did not damage my car further! And of your promise of extended car rental there is just silence from you!!! All I get is apologies - and that is not transporting me to do my work! Discovery Insure is pathetic!!!!
Please cancel my insurance as from 1 March 2017. People warned me not to go to Discovery insure and I took the chance - to my own detriment!
Please let us know when you are able to take calls as we would like to speak to you, we called twice and there was no answer.
Regards,
DI
Please let us know when you are able to take calls as we would like to speak to you, we called twice and there was no answer.
Regards,
DI