18 Weeks later and Discovery still doesn't contact me about my claim.

I generally have a great service from Discovery insure. I believe that they need to get their agents more organised though. I have had an open claim now since the 08 March, and the whole side of my car is a mess. I have had the worst correspondence concerning my claim. So far not once has the Claim agent assigned to me called. I have had to continuously call and talk to multiple agents through the call center (who have been by far more helpful than my assigned agent). Every part of the claim that was processed was done so because a call center agent went and did something about after I called. Even the repair shop my car was assigned to did not call me till after I called the call center and told them my husband was taking the car in to get fixed somewhere else since it had been over 6 weeks without progress. It has now been over 18 weeks and i still get no calls, no progress,no correspondence unless i call and nag and i honestly am tired of this and frustrated beyond anything that this is how this case has been handled. To be frank, really at a point where we are ready to move all our insurance elsewhere. I just do not understand how past this *********** and thoughtful agents their superiors have not stepped in to find out how a claim can be taking this long. I just realized today, calling the call center just perpetuates this unprofessional service and I am just appalled by it and tired of it.