1

Good day claim log 12 Dec 2022 claim number *** I was told to get quotation at samsung which they will send you phone to. If I take it will be 2 days and I they collect and take it 7+ days. So I took phone for quote and send it on the 14 Dec 2023. I was than ask if they must pay me nor the supplier and I say me as I paid the supplier. As this is my business phone and had to get it sorted. I called and requested payment after a week still nothing than I got a message to send them (Discovery) picture of the phone to confirm it was fixed which I sent.. Thereafter got another message requesting pictures again. Sent it again via emaila s well as a whatapp to the broke with the same puctures. Called today again requesting my payment no feedback. Wad told someone will call me back. Nothing happen Sick of the bad service No body is taking responsibility or ownership on my request. Client Service should be top priority. Paying alot of money every month for my insurance