0/100 on client centricity and satisfaction.

Would rate a zero if I could on customer service.

I have lodged a query at the beginning of April.

Each consultant is only capable of providing a generic reply saying that the query has been referred further. A few days the query is closed without resolution.

I have made multiple requests for a manager to call me but this has fallen on deaf ears.

If this is any indication of their competence and level of customer satisfaction, I fear what my situation will be life should I ever have a claim.