Ziphozonke Precious Khuzwayo Encouraging Customers To Give A Bad Review And Giving Bad Service

I recently had a disappointing experience with a sales consultant named Ziphozonke Precious Khuzwayo. Unfortunately, she was unable to assist me with basic inquiries, such as which doctors are covered under the medical aid plan. When I sought clarification, her response was unnecessarily rude. When I politely requested that she refrain from speaking to me in that manner, she responded with, "Just because I don't know the answers, I am being rude?" I then asked her to send me a quote for the plan I had previously inquired about via email. Her reply was, "I have sent it, hence my phone call." When I mentioned that I intended to report this experience on HelloPeter, she encouraged me to do so. I also requested to speak with her manager, but she offered an excuse as to why her manager was unavailable and then attempted to end the call by suggesting I should "call her back when I am in a better mood.” This interaction was highly unprofessional and did not meet the standards of service I expect. I have not yet received the quote I requested for the medical plan from Ziphozonke Precious Khuzwayo.