Zero Customer Service

Discovery I have been a member for almost 20 years! I have phoned 4 times over the last weeks with just one question. I have been left hanging on the line for more than 30 minutes. I have been promised call backs. I have done the chatting to an agent who was going to find out for me. I waited another 30 minutes of no reply. I called this morning and asked to speak to a manager. Was out through to Tasneem. Another 10 minutes. Call dropped. Did not even have the decency to call me back when the call dropped! I called again. Was told now I cannot be transferred to a manager. Held 8 minutes. I cannot spend close to an hour on the phone and not one person either could help or even took the time to call me back. This is the worst service I have ever had from your company! Terrrible! You don’t do me a favour, I pay you and you have a responsibility to assist if asked a question! Terrible! I don’t intend making another call and depleting all my minutes on my cell. Come on! Not good enough!