Zero client care and ridiculous rates

Item: Discovery Health
Rating: 1
Author: MC S

Robots don't have all the answers, people talk to people. It is an endless struggle to speak to someone for assistance. Also be wary when paying for services upfront because they refunded me R350 for a filling. Yes, Dentist cost, numbing agent and large filling. Please explain why you think R350 is sufficient. Which dentist works for R350? Then sold me Vitality but nothing further, no card, no advice, no info...It's crazy.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

24 Jan 2024, 06:52

Dear Mc S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply24 Jan 2024, 06:52

Official

Dear Mc S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

MC S's updateReviewer Update

24 Jan 2024, 09:39

You tried to connect me to Vitality (because I decided to cancel the ridiculous service) and the call was disconnected. I called the land line *** and it keeps getting disconnected. You have wasted enough of my time!!!!! Eager to take funds but lethargic to provide customer services....

MC S's update24 Jan 2024, 09:39

Reviewer Update

Discovery Health's replyOfficial

25 Jan 2024, 17:34

Dear MC S

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Jan 2024, 17:34

Official

Dear MC S

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team