Zero assistance

Submitted a request for refund on the 15th of January of which I received an auto response stating it will be reimbursed to me within 72 hours, I am writing the review on the 30th of January with not as much as anyone from Discovery contacting or even bothering to reply to the email sent, I have just submitted another claim and I am guessing that this will also go ignored amazing how you will consistently phone to sell a new product, bank account, insurance or whatever else, but when it comes to them paying you back well that will happen in there time because who cares we already have the customers money.... right? If that is not how you operate well it surely doesn't show in how you treat your customers, do you really think I would be interested in any of your other products with this kind of service