Your service was great, until I needed to use it

<p>I have been a Discovery client and ambassador of the brand for over 25 years. I never understood why people complained about the medical aid and its lack of support for real medical issues until I needed to approach Discovery for a procedure that is deemed GEC. I was told they would review my case to see if they could assist. I submitted all the documentation on the 29 July and received a response on the 02 August acknowledgeing receipt. That's it! Nothing else to date. The agent provided a contact number that doesn't work and no response to numerous emails and website complaints. Extremely dissapointed in a company that is obviously exceling financially, that fundamental communcation is non existent and paying members are left untreated and in the dark. </p>