Your service levels are beyond pathetic

I have app**** to add a dependent to my medical scheme. This was done last week Thursday 13 December 2018. It is now a week later and I still don't have constructive feedback from any one of your *********** staff. Every person I spoke to every single day since I've app****, after contacting YOU, have told me that there was some issues in the backend with duplicate applications, the contact details was switched on the system or whatever problem your team created for yourself , had the same response that my application has been sorted out and submitted, and you will be in contact within 24 hours. It is now 7 days later, and I still have not had a solution. CONTACT me urgently, as I have spent more than 2 hours on my own expense over the phone with you guys, I want to cancel ALL my policies with you.