your service is really pathetic

<p>took me over a month to get a medical aid with you *********** staff kept sending documents back and forth as missing or incomplete yet i had the email which confirmed all documents were sent, i also made a note on the application to debit my account on the 15th of every month as i will have funds then but guess what as usual your *********** staff do not read and debited my account on the 1st june which may go back as unpaid do they know their jobs - please sort this mess out im really ****ed off now</p>