1 reviews | Active since May 2016

10 Jun 2020, 07:11

Your rules make no sense

Allowed to reinstate within 3 months but not allowed to upgrade back?? I was not working and downgraded 2 months ago, but may start working soon. If I had cancelled I would have been allowed to reinstate to previous plan but because I downgraded rather than cancel completely I am not allowed to reinstate to previous plan within the same 3 months... These 2 rules contradict one another.

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Replies (1)
Discovery Health
Discovery Health's reply10 Jun 2020, 08:30
Official
Dear Marco A
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards 
Discovery Health Servicing Team