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ronel.holtz ronel.holtz

1 reviews | Active since May 2017

03 May 2017, 15:28

your nearest Dr is 700 km away ?

<p>After being on Discovery for 5 years and never really using my medical aid apart from the once a year Dr's visit I have come to absolute horror realities with Discovery the past year and since my Company is not giving me an option to another medical aid I am at witts end and is now contemplating petitioning my head office to change our options for choices, </p> <p>After a stroke a year ago, my first major health issue in 15 years, Discovery is blankly to pay for the medication I must have and is currently only supplying me with a poor substitute generic that makes me ill, and then tells me to go back to my specialist for a motivation at why a stroke patient needs proper blood pressure , cholesterol and blood thining medication, sooo I am just risking my health as i dont have the money to pay for the specialist, which they are refusing to pay for out of hospital, and so yesterday I go to see my house Dr, a man that knows me and my medical history and guess what, Discovery isnt paying for him anymore either, no notification, no nothing just get another Dr, so i go to their online app, cant find a Dr in my area, call their call centre, spend 10 minutes explaining to a call centre assistant what i need to be told i need to speak to the medical call centre, and not the technical call centre, made to hang on another ten minutes to be told by a gentleman that if i cant find the nearest hospital or Dr on the site I need to speak to technical services and not to medical call centre, I blankly refuse to be put back to technical so the call centre goes on, grudgingly to search my nearest Dr, Tells me he grew up in Pretoria and then continues to direct me to go see a contracted Dr in ,.. either Diepsloot, Vosloorus, Roodepoort of Chatsworth,....................this now from the medical aid that had the highest rate of service levy 2016/2017, that refuses high risk patients proper medical care and goes around spending more money on marketing than on buying their call centres maps of south Africa!!! YOU SUCK!! Your staff is untrained, under qualified and has no clue about either medical or geographical intellect but are placed in the position to make life-changing decisions, </p>

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Replies (2)
Discovery Health
Discovery Health's reply04 May 2017, 07:26
Official

Dear ronel-holtzhausen

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind regards
Discovery health Service Team

Discovery Health
Discovery Health's reply05 May 2017, 15:11
Official

Dear ronel-holtzhausen

We have been in touch with you to answer your comments.

Kind regards
Discovery health Service Team