your money is all we care about

I had a disputes hearing with Discovery in May this year after they listed me for non-payment of the claw back amount I allegedly owed them. On the hearing it was discovered that they had captured the wrong address despite me filling in the correct one on the application form. They had promised to give me feedback in a weeks time but as I am writing this, no feedback has been given to me. I tried to contact the person responsible for this and he also promised to give me feedback in a week. I am really sick and tired of the attitude at Discovery and their values is just for show as I don't see any 'Shared Value' in the way they do things.