YOUR CALL CENTRE IS COSTING YOU MONEY AND NEW CLIENTS

I did an application for new medical aid yesterday, took over 2 hours on the phone yesterday to do it. Today i have made 12 phone calls to see what is happening. All 12 times i have been transferred to the wrong department. Not one person who answered the phone could help me, generic answer seems to be i will transfer you. I just called Bonitas and got my application done and finalized and i am covered and it only took 30 minutes. YOU JUST LOST MY BUSINESS. WELL DONE. YOUR CALL CENTRE IS USELESS