You'll regret joining Discovery. Beware!! They avoid fulfilling their obligations

I have been with Discovery for many years and have Health, Life and Insurance policies with them. I also had a Discovery credit card which I recently cancelled. In the past I recommended Discovery to others and even got family to sign up. However their service and product has deteriorated to such an extent over the last few years (particularly since Discovery Bank was introduced) that I no longer have anything positive to say about them. It's such an unpleasant experience being part of Discovery that I plan to cancel all my policies with them.

In the last few months they have cancelled all my Discovery miles, they have not paid device booster cashback and not paid my healthy food cashback as well as other issues with Discovery Insure. These are payments that they are obliged to pay as part of the "rewards" they contractually promise. I pay a Vitality fee and fulfill requirements to get these rewards, yet all they do is try to avoid fulfilling their obligations. I have contacted Discovery numerous times over the last 2 months trying to get these issues resolved. Each time I get told that they will get back to me yet this NEVER happens! The last call agent promised that she would contact me within 48 hours yet once again I have heard nothing.

I have concluded that Discovery avoids accountability by just ignoring and frustrating clients until they stop appealing for help. What an immoral company!

WILL SOMEONE FROM DISCOVERY GET BACK TO ME!!!?