WN
Waynne N
1 reviews | Active since Dec 2012
02 Feb 2024, 11:52
You would rather see your members die than help.
I took the time to go to the Sandton building for assistance on 22nd January because the call center staff cant be bothered. Sat for a few hours with Jordan Juistein about claims that must be put through and about meds i need for a pulmonary embolism which falls under PMB, for blood clots. He logged all calls and i was told i would have answers in 4 hours and someone would call me back. 10 working days later and still no answers. ref numbers are ***, *** and ***. I could die without this medication. why cant someone help me, anyone with a heart that works there.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
02 Feb 2024, 12:38Dear Waynne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Feb 2024, 12:38
Official
Dear Waynne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
WN
Waynne N's updateReviewer Update
05 Feb 2024, 08:48Auto reply which means nothing. No one has called, no surprise there. Ignoring me wont help, i am not going anywhere. How hard is it for someone to pick up the phone and call. Over 8000 people working in head office and no one can make a call.
WN
Waynne N's update05 Feb 2024, 08:48
Reviewer Update
Auto reply which means nothing. No one has called, no surprise there. Ignoring me wont help, i am not going anywhere. How hard is it for someone to pick up the phone and call. Over 8000 people working in head office and no one can make a call.
WN
Waynne N's updateReviewer Update
07 Feb 2024, 12:40Still waiting for feedback.
As per yesterdays call the meds have been approved and backdated to January. Went to the pharmacy and they have a completely different story. Money taken out of savings for an emergency visit to hospital, this one is new to me. So many ref numbers and calls open and so little being done.
As per yesterdays call the meds have been approved and backdated to January. Went to the pharmacy and they have a completely different story. Money taken out of savings for an emergency visit to hospital, this one is new to me. So many ref numbers and calls open and so little being done.
WN
Waynne N's update07 Feb 2024, 12:40
Reviewer Update
Still waiting for feedback.
As per yesterdays call the meds have been approved and backdated to January. Went to the pharmacy and they have a completely different story. Money taken out of savings for an emergency visit to hospital, this one is new to me. So many ref numbers and calls open and so little being done.
As per yesterdays call the meds have been approved and backdated to January. Went to the pharmacy and they have a completely different story. Money taken out of savings for an emergency visit to hospital, this one is new to me. So many ref numbers and calls open and so little being done.
Discovery Health's replyOfficial
09 Feb 2024, 10:46Dear Waynne
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Feb 2024, 10:46
Official
Dear Waynne
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team