YOU WILL GET IGNORED WHEN ASKING FOR FEEDBACK - Extremely frustrating

They are quick to take your money, but ask for administrative changes and you will get ignored.

I sent through documents on the website asking for a role swap. I attached the form, my ID COPY and PROOF OF BANK ACCOUNT on Friday the 10nth of May. They then responded to say I need to change my medical aid to personal capacity and they provided me with a link to an online form, which I filled. They then said the system can't verify my bank account and I must send my ID copy and proof of bank account, WHICH I HAD ALREADY SENT when I submitted the forms.

The account was moved to individual capacity but til this day I am still following up on the role swap, which is the initial call I logged before they sent me for a runaround. I have started a new job and my medical aid can't be registered due to me being a main member on my current medical aid. I literally look *********** in front of my new HR. This is really frustrating.