SM
Sue M

1 reviews | Active since Nov 2016

23 Oct 2025, 19:05

You will die before getting helped by Discovery Meedical Aid

I was diagnosed with lung cancer at the beginning of September after having a chest x-ray. I saw an Oncologist mid Sept who sent me for a Fine Needle Biopsy and a PET C/T scan, and all these tests and scans were authorized by Discovery. The Oncologist has sent an authorization through to Discovery for a 6 week course of radiation therapy and they have refused to pay even though I have a R250,000 oncology benefit. I have sent through at least 10 emails querying this and my Oncologist has sent a motivation and we have not received an answer. So if you are thinking of changing to Discovery in the new year, you should look for another health provider

0
Replies (5)
Discovery Health
Discovery Health's reply24 Oct 2025, 06:37
Official
Dear Sue M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Oct 2025, 16:09
Official
Dear Sue M 

We have been in contact with you.

Regards 
Discovery Health Servicing Team
SM
Sue M's update28 Oct 2025, 16:34
Reviewer Update

You phoned me yesterday saying that you spoke to my oncologist and were waiting for results, They have already been sent to you when we app**** for the radiation therapy.
The doctor has now re-sent all the results again, but we have no idea if you received them as we have heard nothing from you except your response here telling me "We have been in contact with you"
My question is still, are you or are you not paying for the cancer treatment?

SM
Sue M's update29 Oct 2025, 18:00
Reviewer Update
It seems like posting on Hello Peter works.
I've now heard from radiology saying they have authorisation, but I have not received a phone call or received notification from you.

Discovery Health
Discovery Health's reply30 Oct 2025, 11:56
Official
Dear Sue M 

We have been in contact with you.

Regards 
Discovery Health Servicing Team