SM
Sue M
1 reviews | Active since Nov 2016
23 Oct 2025, 19:05
You will die before getting helped by Discovery Meedical Aid
I was diagnosed with lung cancer at the beginning of September after having a chest x-ray. I saw an Oncologist mid Sept who sent me for a Fine Needle Biopsy and a PET C/T scan, and all these tests and scans were authorized by Discovery. The Oncologist has sent an authorization through to Discovery for a 6 week course of radiation therapy and they have refused to pay even though I have a R250,000 oncology benefit. I have sent through at least 10 emails querying this and my Oncologist has sent a motivation and we have not received an answer. So if you are thinking of changing to Discovery in the new year, you should look for another health provider
Helpful (0)
Replies (5)0
Replies (5)Discovery Health's replyOfficial
24 Oct 2025, 06:37Dear Sue M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Oct 2025, 06:37
Official
Dear Sue M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Oct 2025, 16:09Dear Sue M
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Oct 2025, 16:09
Official
Dear Sue M
We have been in contact with you.
Regards
Discovery Health Servicing Team
SM
You phoned me yesterday saying that you spoke to my oncologist and were waiting for results, They have already been sent to you when we app**** for the radiation therapy.
The doctor has now re-sent all the results again, but we have no idea if you received them as we have heard nothing from you except your response here telling me "We have been in contact with you"
My question is still, are you or are you not paying for the cancer treatment?
Sue M's updateReviewer Update
28 Oct 2025, 16:34You phoned me yesterday saying that you spoke to my oncologist and were waiting for results, They have already been sent to you when we app**** for the radiation therapy.
The doctor has now re-sent all the results again, but we have no idea if you received them as we have heard nothing from you except your response here telling me "We have been in contact with you"
My question is still, are you or are you not paying for the cancer treatment?
SM
Sue M's update28 Oct 2025, 16:34
Reviewer Update
You phoned me yesterday saying that you spoke to my oncologist and were waiting for results, They have already been sent to you when we app**** for the radiation therapy.
The doctor has now re-sent all the results again, but we have no idea if you received them as we have heard nothing from you except your response here telling me "We have been in contact with you"
My question is still, are you or are you not paying for the cancer treatment?
SM
Sue M's updateReviewer Update
29 Oct 2025, 18:00It seems like posting on Hello Peter works.
I've now heard from radiology saying they have authorisation, but I have not received a phone call or received notification from you.
I've now heard from radiology saying they have authorisation, but I have not received a phone call or received notification from you.
SM
Sue M's update29 Oct 2025, 18:00
Reviewer Update
It seems like posting on Hello Peter works.
I've now heard from radiology saying they have authorisation, but I have not received a phone call or received notification from you.
I've now heard from radiology saying they have authorisation, but I have not received a phone call or received notification from you.
Discovery Health's replyOfficial
30 Oct 2025, 11:56Dear Sue M
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Oct 2025, 11:56
Official
Dear Sue M
We have been in contact with you.
Regards
Discovery Health Servicing Team
