You paid the wrong person!

<p>Dear Discovery,</p> <p> </p> <p>We visited Dr Howlett in December, and I submitted all the claim documentation. The claim was approved but the doctor was paid instead of me. How can you pay the doctor when I submitted the proof of payment including the Credit Card Slip?? When I asked for it to be paid to me, I was told the documentation was incorrect. How can the documentation be incorrect when you approved the claim in the first place?? I have made numerous calls to the call centre since the beginning of January, but cannot seem to get this simple issue resolved!! I pay my premiums on time, why cant you pay your claims on time?</p>