You owe us!!!!N

<p>My husband worked for a company that offered medical aid as one of its benefits. Two very unfortunate downfalls were that it was with discovery and that we would need to pay for half of the premium every month. But we had a 6 month old daughter at the time and we were desperate and it was necessary. My husband had found out that he qualified for a new job and of course we now knew that we had to fill out the necessary paperwork to stay on discovery covering the full amount now out of our own pocket, in saying that we requested the forms a good few times before we actually received them. We filled every thing out and sent it to them and heard nothing. A few weeks later my 2 and a half month old son had an emergency situation where he had to be rushed to the ER for respiratory problems where he wouldn't be admitted as now our medical aid status was unclear on the system and unless we had R2000 no doctor would look at him. So we take him home. Then on the 29th of June my husband gets a call from a lady at discovery stating that because we cancelled our membership and our funds were depleted ( we were only able to take the coastal savers option) now WE owe them over R7000. When I phoned to find out who had cancelled, they said that company that my husband worked for had Instructed them to do so. Please explain how we don't qualify as clients when we are paying HALF of the premium every month? As well as explain that if their client instructed them to cancel why THEY Arnt liable for half of the amount aswel!!!! I personally feel what poor and useless service they have to not have contacted us at ALL and enquire nfas to whether we would like to stay on , we used our own initiative and still nothing!!!! Only a call to tell us that we owe you money!!!! We have 2 small kids that need cover and this!!! Livid beyond belief </p>