You don’t dare leave Discovery Medical Health and come back, there will be consequences. We have benefits but you will forfeit because we would tell you about it.

***- I terminated my membership with discovery MH effective 30 Aug. 2 days ago, 2 Nov I was assisted by Sharifa, I called in to reinstate my membership, I am told that I need to pay the premiums for the months which I was not a member because no premiums were collected and I questioned how so, what premiums were to be collected and from myself, apparently there was a note on my profile (I indicated I bet spoke to anyone from Discovery MH, but actually discovery insure) indicating I called in to change banking details, my service premiums with discovery have never ever been through a debit order since 2007. I was told that I had to pay up for those months if I wanted to reinstated, this is a total disadvantage to myself as a client , how do I pay for something I gained nothing from and had no contract of receiving nor expecting benefits from, I was advised that is how Discovery business works, it’s a business? 🤔she further advised that beyond the termination date, my membership was kept active in case I came back, I indicated that it’s news to me, no one told me so such and she said, Discovery is a business and cannot call every clients, but asked on the fairness of that, if in these circumstances, every client is expected to pay for months she had no service contract with. Sharifa was quite rude, in me trying to understand how is it that as a consumer I’m to be prejudiced into a contact and actually ****** of money ke asked to hand over money for free, she cut me of and said, so which option are going with 1. Are you paying up or 2. Staring a new membership and be subjected to all the underwriting’s. Discovery this is unacceptable. I asked a supervisor to contact and someone tried to call me a few times but I could not hear them and I thought they would have at least sent an email to get in touch with them but none whatsoever so I’m not sure who to call.

Today I have again called Discovery and spoke to Anthony, and told him that I received an email indicating that I pay 1 month premium R 5 278 to have my membership reinstated, and he explained the different payment processes available then after some time he says, you must pay 2 months premiums not 1. He indicates the “good behavioural client benefit” meaning my membership had been active in the hope that I come back and I told the same thing I said to Sharifa, no one ever made contact or advised me of such benefit, apparently the outbound department specifically set up for purposes like these were to call me, surprised was I not, as Sharifa indicated that Discovery is a business and cannot inform all clients of such. Anthony further indicates that same would have been indicated to me in my withdrawal letter, and I immediately check the withdrawal email and read it out to him that no such information was sent, he could not open the docs on his side, however he advises of 6 different docs that were sent to me, I tell him I only have 4, and none indicates such, we both confirm that the email timing ⏱️ is the same but somehow he has 2 more docs I don’t have.

Discovery please confirm elaborate on the services which we are receiving from you whilst we pay so much money. The expectation that clients are to pay for services they were not contracted with you on, is unfair and unacceptable, this is actually Discovery telling clients “this is your punishment for terminating your services with us”, more like a parent reprimanding a child.

Discovery do make contact through someone who can come up with a solution to this hostage situation, as I client I’m not being respected and valued, this is a contract not a one way street.