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Gert A

1 reviews | Active since Jul 2016

27 Aug 2023, 09:40

You definitely did NOT make any part of my day great as wished in your email...

***ire Discovery??? I submitted 2 emails with claim detailed account and clear receipt/statement attached to the normal '***'. No reaction after the normal 2 days. Resubmitted again 6 days later. No confirmation of receipt or any other reaction from dear Discovery. Queried on their website. See their reply below. Unable to make much sense with my limited capability of the English language.

Discovery's reply below : Good day Thank you for contacting us. Membership number (Removed) Please assist us with a clearer copy of the attached account. You are welcome to send it the patient who is alos included in this email. Have a great day further. If you have any more questions, please visit www.discovery.co.za. Regards Kholeka ***ana Discovery Health On behalf of Discovery Health Medical Scheme

The attachments are 3 and 1 Mb .jpg files. How much clearer do you want it? If quality was a problem why have you not raised it with me immediately or soon after receipt of 2 e mail initially submitted? Please also help me understand the rest of your email.

0
Replies (4)
Discovery Health
Discovery Health's reply28 Aug 2023, 07:04
Official
Dear Gert A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Aug 2023, 12:36
Official
Dear Gert A

We’ve could not contact you telephonically but have sent you feedback on email to the details we have on record. 
   
Regards 
Discovery Health Servicing Team
GA
Gert A's update28 Aug 2023, 13:24
Reviewer Update
Thank you for your prompt and courteous reply Gabriel Joseph. Received your email but due to .pdf format unable to reply directly. Inadvertently had my phone diverted to an incorrect number, which is the reason you could not reach me. Had I been informed re unclear attachments, I could have re submitted the info, but I did not even receive the normal automated receipt of my email or been informed that the attachments could not be viewed. Irrelevant now but perhaps a bug somewhere? Once again, thank you for the response and action taken.
Regards
Gert Ackerman
Discovery Health
Discovery Health's reply29 Aug 2023, 07:23
Official
Dear Gert A

Thank you so much for taking the time to give us your positive feedback. 
   
Regards 
Discovery Health Servicing Team