You (client) are just a number

Concerning my previous HelloPeter posts regarding PMB's not being paid; I have sent you the needed documents via email to *** (2019 Out-of-hospital PMB Application). I cannot work with your auto-responses. This has dragged on for MUCH too long and I would appreciate an actual person handling my case, not simply generic messages sent to every client of yours in order to acknowledge receipt. I also need to amend the banking details for refunding of claims. I need the application processed and monies refunded for the consultation not covered on the 6th of August 2019 with my specialist. It is clear that each client is simply a number to Discovery, which they can make more money off of. No personal attention is given. The fault is with Discovery due to lack of communication since January 2019. I need my claim refunded ASAP. This is ridiculous and has been going on for nearly 2 months now. I need an email address which is monitored to which I can send the documents and I need confirmation that my banking details have been updated as I know/fear that even though the claim is processed, Discovery will still get this step wrong. I cannot understand why one has to literally beg for service from you guys?