You are responsible Discovery !

Since my issue has still not been resolved and you do not respond or act on my emails, I am now forced to complain publicly.

Here is the email I sent you 3 June 2019 (which is the second email I sent you) AFTER I have spoken to at least TWO of your so called s****ed consultants.

https://www.discovery.co.za/portal/individual/claims-detail?back=false&claimId=6xEnfN

My account number there is 100180 for R 1465.28 on 2 Apr 2019 Tel : *** Van der Merwe Malan & Davie Inc

On this claim, 1 item is rejected with reason code 673. I am responsible because I used a non-network provider. CORRECTION - I was in the ER - I did not select any providers. The medical staff on duty did not select the correct provider - why do I have to take responsibility for that ?

Further more, one of your consultants actually phoned me the day I was discharged from hospital that Discovery will pay ALL expenses for the ER as I was hospitalised in the process.

AND when the second consultant phoned me he said that the problem was that the claim and my hospitalisation was not linked and he would correct it and the payment would be done.

Please get your act finally together and pay what is due !

Regards

Alex Caudron