KM
Kaylie M

1 reviews | Active since Sept 2011

03 Apr 2022, 09:43

You are ***********

How many bad reviews does this company need to view before making an educational decision to pull their socks up? I sent an email on the 11th of March asking for my max weekly target to be dropped as my watch had broken and I was unable to make the points. On a 70 week streak on making target, I did not want to lose it. I was asked to fill out paperwork and send back to review and I did. 4 weeks later and not a single response from anyone at Discovery. I have added multiple email addresses to the company and no one has even acknowledged my email. I have asked nicely and resent the email over and over again. I have gotten the spirit award and best improved award from Vitality and this is how you treat me and my queries. You have discouraged my spirit and you need the improvement. I do not want a email response below saying 'your query has been resolved' by an automated email. I want management to respond, amend and fix my last months target so I do not suffer because of your laziness. And I want my points now missed because of your incompetence.

0
Replies (2)
Discovery Health
Discovery Health's reply04 Apr 2022, 07:35
Official
Dear Kaylie M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply06 Apr 2022, 14:32
Official
Dear Kaylie M
 
We contacted you to discuss your query.
 
Regards 
Discovery Health Servicing Team