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Andre S

1 reviews | Active since Jan 2011

02 Apr 2024, 11:26

You are fat, we wont pay your hospital admission.

I was admitted to Hospital on the 18th Feb and discharged on the 21 Feb. As per the person i spoke to at Discovery this was rejected due to me being fat. So anything that is related to me being fat is excluded for cover and we all know if I have a pain anywhere and go to a dr... it's because you are fat is the reply. So I'm paying thousands a month for a medical aid that I can not use.

0
Replies (4)
Discovery Health
Discovery Health's reply02 Apr 2024, 11:59
Official
Dear Andre 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Apr 2024, 15:59
Official
Dear Andre 

Thank you for taking our call Mr van Staden. We apologise once more for the system error which led to the initial rejection of your hospital admission claim. As explained, the combination of codes provided by the hospital. 
 
Regards 
Discovery Health Servicing Team

AS
Andre S's update25 Jul 2024, 12:43
Reviewer Update
I suggest that you start to mention obesity as an exclusion to new members when they sign up.... and cancel and refund all your obese members (that will be over 50% of all your clients)
Discovery Health
Discovery Health's reply23 Oct 2024, 13:54
Official
Dear Andre

We have noted your feedback.
 
Regards 
Discovery Health Servicing Team