Yet again Discovery Health does not pay customers within a reasonable time period.

I put in claim for a dental check up on 13 July 2020. I called yesterday 28 July 2020 to ask why the paymnet had not been made into my bank account. I was told there is a delay with dental claims and that i would be paid in August with no specific date. This measn that I will be unable to pay the credit card off that was used to pay for the dental check up and I will have to pay the interest on that unpaid balance. this is not acceptabel Discovery. Also why did I have to call to find out why the claim had not been paid. Why have you not emailed the relevent customers or at least put a notice on your website or on social media stating that dental claims are not being paid on time? I realise that due to Covis you have staff shortages but it takes very little time and aptitude to put a social media message out regards this.