*XYZ%#^!@&$ Still can't draw claims history in your web site

*XYZ%#^!@&$

NOTE: NO PHONE CALLS PLEASE -COMMUNICATION VIA EMAIL ONLY. I HAVE LOST MY SENSE OF HEARING AND CANNOT CONDUCT TELEPHONE CONVERSATIONS (WHICH YOU RECORDS AND RECENT CLAIMS HISTORY WILL SHOW - AT LEAST FOR YOU BUT NOT FOR ME OVER THE LAST SIX WEEKS AND COUNTING)

I posted on 20th November in this review site that that I had been unable draw a claims history since 13 November. I still can't and am getting the same response in the web site: >>>>> Sorry, this service has a technical problem at the moment. Please try again later. We’re working hard to solve the problem to give you the excellent service you expect. If the problem persists, please contact the call centre on ***. Please note: You do not need to provide the error reference below to the call centre. >>>>

"try again later:"- Is six weeks later too early? "We’re working hard to solve...." - are you still working hard to solve the problem? After six weeks and still not resolved - must be a massive problem or you've just plain given up!

In one of your responses to the earlier submission you called for system information on my side that seemed to indicate that you thought that the problem is at my end. I provided what I thought was the correct info and I also advised that I had attempted to draw the report on another person’s laptop but the result was the same as shown above – which indicated to me that the problem is at your end, There has been no response from your system people following the provision of the requested information

What’s the hold up – if you are actually still working on this issue?

Back in November I had correspondence with Sthabile Mhlongo at *** out of which I eventually received the report on 2 December

But, do I have to now specifically ask for it on each occasion?

This is not a satisfactory state of affairs

Please address and resolve promptly

I need to draw my final report for the year – logically no later than 31 December

Thank you