Xoliswa

Hi

Please relate to correct division

I was very unhappy with service received from a consultant named Xoliswa from the Discovery Health key care division

I have called to cancel a hospital plan for my mum and dad , firstly I understand they need mum and dads permission to which I asked Xoliswa to call them and the response was it’s inbound and due to call volumes she cannot I asked her to conference the call while I’m on the line to which she then put me on hold to get her manager permission

I held on the line for 15 mins just to got her to ask her manager one question and there after drops the line after about 17 mins or so

I actually had my mum conference waiting as well

Such pathetic service

I was there after assisted by Sanele , what a gem , definitely an asset to your company

Thank you