Wrongful Blacklisting

May 2015 I moved from one company to another which required me to move from Discovery to Bankmed. During the same month I visited the doctor using my discovery card which clearly showed that I had sufficient savings at the time. This morning I checked my Transunion credit record which shows that I have been listed as Defaulting on my Discovery Health credit for an amount of R1700. <br> <br> I feel that the correct procedure wasn't followed. I checked my post for any communication but received nothing. I received no phonecalls. However, I discovered that I receieved communication warning me of the beureau action Discovery will take but it only reflected in my spam.<br> <br> Below is my list of questions.<br> <br> 1. Why were my savings refelecting an incorrect amount at the time I visited the doctor?<br> <br> 2. My doctor's documents clearly indicate that the main member pays out of his own pockets if they run out of savings. Why did discovery cover my medical bill if I had no savings?<br> <br> 3. Companies have digital communications/marketing teams to ensure that communications is received correctly and timeously, why was my communication spammed by google mail?<br> <br>