Wrongful Billing - Suspended Account

I am honestly becoming enraged by your lack of service. As per my previous complaint, it took 21 days for you to process my application. It was finally opened on the 26th of January for R1397.00 (Smart Plan) on the 1st of February 2016 you debit my account R3192.00! I sent a complaint on Facebook whoch has still not been dealt with efficiently and reversed the debit order. I told your Facebook consultant that i did this due to the large amount and asked them to fix this and debit the right amount. I hear nothing for 5 days. On the 6th of February my account gets suspended for non payment! I call you call centre and i'm told that without me knowing they activated my membership on 01 January! So many issues here: 1. on the application form i put 1 February 2016! 2. I only app**** for the first time on the 5th of January! 3. I only received confirmation on the 26th of January saying my membership has just been approved! 4. I was debited for Jan and feb! 5. My account was suspended despite me letting you know this error on your side! 6. Your Beneficiary account number on Absa doesnt even work, it says invalid! I spoke to Dylan who was very helpful but i can't keep going on like this!