Wrong Premium??

Dear Discovery Complaints department, I am writing this complaint on behalf of my mother (Tania Barnard) - Her Email is: ***

I am writing because I am the one who is currently assisting her with the premiums of her Discovery Health plan.

There was an amount outstanding of R3868 and for the 1 June 2022 debit order R4041 - So that should have settled it with the total amount of R7568 and the membership should have been unsuspended.

Today my mother communicate with me, showing that Discovery tried to take an amount of R11 609

As a result, it bounced, since there wasn't enough money in the account.- Now we are in the same boat, yet worse... Kindly explain to me how in heavens name are you getting to that amount??

The Discovery consultant I spoke to on 31 MAY 2022 | ***, assured me that the total amount of R7568 will be deducted.

This is unacceptable!! I knew that Discovery overcharges their members year by year, for less and less benefits... But now this is the cherry on the cake!

I expect a call from Discovery today still (Wait... I will probably have to do this myself!) I WILL Not pay the additional. I want a WRITTEN Statement, detailing, line by line where that amount is coming from!

Adam Barnard ***