Wrong information given

I changed employers and had a break of a month between medical aids, both with discovery only thing that was different is the plan, before choosing the new plan I did home, I asked if my daughter can continue her chronic medication but was told that my current plan does not cover chronic medication, I then sent a screenshot more than 5 business days ago showing exactly what your website site, it clearly states that chronic medication is covered. I still haven’t received a response from Discovery, this is ridiculous