Wrong information given and no sense of responsibility.

Called the call center to confirm which gynecologist and hospital I can use without having a huge co-payment. The agent confirmed a particular hospital more than once. Today I phoned again with a query and then was told by another agent that this particular hospital is not covered. When asked if they can play me the recording of the conversation, I was told after being on the line for plus minus 20 minutes, that she listened to the recording and that she can't send it to me, but the agent never said anything like that. I phoned again and spoke to some one else, who first told me we could listen to the recording on "conference call". After he listened to it all of a sudden it could not be done anymore, but he confirmed that the agent did say that hospital is part of the network. So the other agent blatently **** to me. The best that they can do now is send me an apology letter, BUT they are not willing to put it in writing that their agent was wrong or ***********. Thank you Discovery, I paid my premiums for three years plus and was never admitted to a hospital & barely went to a doctor. I think this is the end of this relationship, I would rather put all that money into a savings account for when I need it, and I don't need to deal with incompetency & wrong information.