Wrong information given

1 Oct 2014 I moved to a new company.In my previous company I had Discovery Medical Aid so then did transfer.I called the call centre to make sure my transfer would be done on time and that I didn't owe,I asked the consultant about 3 times to make sure and she advised me that I didn't owe.I even gave them my bank details in case my transfer for the following month didn't go though so I could then be debited.A few weeks later a got a call from a Discovery and I was advised I owe.I explained the whole matter to the consultant then he told me he would listen to the call and investigate and get back to me but he never did.I then assumed the matter had been sorted because no one got back to me.Now 6 months later I receive another call from Discovery a new consultant telling me I owe that exact money again however I still have not received any feedback from the investigation.I would like the matter to be sorted and I would like all the call recordings and the ombudsman number to take this up further if in fact I do need to pay, because I was advised not to.I have been on discovery since I've been working and now that I am working I am on Discovery Insure,I am very appalled with this