Wrong info leads to embarrassment and delays

<p>I contacted Discovery to get info on limits regarding optic limits. A lady from discovery said I have a limit of R11150 for frames and lenses and according to this my optometrist claimed my glasses which then showed that I have to pay in over R4000 (what an embarrassment for I do not have that extra amount of money) now we are trying to reverse the claim and due to the wrong info from Discovery that say it will take up ton5 working days for it to be reversed and I have to wait before I can claim a different cheaper set of glasses and my optometrist is closing up for the year. Another lady from discovery said R3850 is my limit for optics and there was still R2439.95 in my health wallet. Then after that another claimed with was refused due to funds depleted was refused and a n other agent contacted me saying that there is no funds since November in my health wallet. I am no so confused. Why do 3 different agents from Discovery all give me different info and why can't it be sorted out sooner seeking that this was due to Discovery's false info. This all happened within this week. How will this be rectified and why do I have to wait seeking that the problem occurred due to Discovery's fault.</p>