SP
Shani P

1 reviews | Active since May 2017

10 May 2017, 09:34

Wrong info for debit order

<p>I gave birth in March so I am currently on maternity leave and I haven't received my money from the UIF so I phoned Discovery to find out what my debit order will be with my newborn on so that I can make sure that the right amount will be there when they do the debit order. So when the date come for the debit order, it wasn't taken, I was planned to phone and find out why they didn't take it but it's difficult for me with the newborn baby to get to everything. So I received an email a few days later notifying me that my medical aid is temporarily stopped because there wasn't enough money in. They wanted to take the amount twice for my newborn an mine once because it was for two months that I had to pay for my newborn. That was the whole reason I phoned in to make sure that something like this won't happen. If they just could have told me that the debit order will be a bit more this month then I would have made a plan. </p>

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Replies (2)
Discovery Health
Discovery Health's reply10 May 2017, 10:03
Official

Dear shani-pretorius

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind Regards
Discovery Health Service Team

Discovery Health
Discovery Health's reply12 May 2017, 09:14
Official

Dear shani-pretorius

We have been in touch with you to answer your comments.

Kind Regards
Discovery Health Service Team