CC
Colin C
1 reviews | Active since Dec 2011
09 Feb 2016, 15:03
Wrong Details for One Time Password
When I checked to see my details on the Discovery Website, my details HAVE BEEN Changed without my knowledge.<br> Both the cell number and email address was neither me or a person I know.<br> The call centre operator said any changes were not suppose to happen with out my knowledge /consent. <br> Is that not why there are security measures in Place?<br> <br> I DEMAND A FULL INVESTIGATION as how this happened!<br> <br> I feel unsafe knowing that Discovery can breech such simple safety protocols.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
11 Feb 2016, 14:32Hello colincloete,
Thank you for your comment.
As discussed, your personal details were updated due to an administration error on our part. I have addressed the error with the relevant parties involved to establish the root cause and to ensure that the relevant actions are taken in ensuring this doesn't happen again.
I confirmed that your details have been corrected on our records. Again, please accept our apologies for any inconvenience and frustration caused.
I hope that our discussion has provided clarity as to how the error occurred. Should there be any further queries you require assistance on, please do not hesitate to contact us directly.
Thank you for your comment.
As discussed, your personal details were updated due to an administration error on our part. I have addressed the error with the relevant parties involved to establish the root cause and to ensure that the relevant actions are taken in ensuring this doesn't happen again.
I confirmed that your details have been corrected on our records. Again, please accept our apologies for any inconvenience and frustration caused.
I hope that our discussion has provided clarity as to how the error occurred. Should there be any further queries you require assistance on, please do not hesitate to contact us directly.
Discovery Health's reply11 Feb 2016, 14:32
Official
Hello colincloete,
Thank you for your comment.
As discussed, your personal details were updated due to an administration error on our part. I have addressed the error with the relevant parties involved to establish the root cause and to ensure that the relevant actions are taken in ensuring this doesn't happen again.
I confirmed that your details have been corrected on our records. Again, please accept our apologies for any inconvenience and frustration caused.
I hope that our discussion has provided clarity as to how the error occurred. Should there be any further queries you require assistance on, please do not hesitate to contact us directly.
Thank you for your comment.
As discussed, your personal details were updated due to an administration error on our part. I have addressed the error with the relevant parties involved to establish the root cause and to ensure that the relevant actions are taken in ensuring this doesn't happen again.
I confirmed that your details have been corrected on our records. Again, please accept our apologies for any inconvenience and frustration caused.
I hope that our discussion has provided clarity as to how the error occurred. Should there be any further queries you require assistance on, please do not hesitate to contact us directly.