Wrong communication and DD coming out of my account

<p>Over the last couple of weeks I have had such a bad time with Discovery. I moved over to the Keycare in J****ary as I am now a single mum with 3 children on a low income. I received a communication that :</p> <p>"we have changed your plan to KeyCare Core from the 1st January 2017. Your premium from the 1st of January 2017 is R1597.00" To me this reads that on the 1st January I would be debited with R1597. Instead I got debited with R3128. Of course the DD bounced as I did not have enough money in thinking that I would be debited with R1597. Upon complaining I was told that you get charged in arrears and that I was still paying for the December premium. That is fine, but then I shouldn't get a letter to state that my premiums will be R1597. So I kicked up a fuss once I had lodged a complaint and I got a phone call back from a man from Discovery (I tthink his name is Sinethemba Nogaga) sayinging that he has spoken to his supervisor, and they can understand what I am saying and that I can pay for the Keycare amount for January. He gave me the amounts to pay via email and I paid manually.</p> <p>Unfortunately it didn't stop there. I then was deducted a further amount on the 2nd February, which I phoned the bank and had reversed. When I phoned to explain, Discovery tells me that they have no record of this person ringing me and that I must still pay this outstanding. I paid the amount of R1597 as per the Keycare agreement.</p> <p>On the 7th Feb I phoned again and spoke to Noxolo who said that she would unsuspend me as I had made the payment manally and that everything was ok on teh account and that on teh 1st March I would be deducted with R1597. </p> <p>13th Feb - I phoned again because I have now received an SMS stating that my account is suspended. Why if the lady assured me that everything is ok???? This time I spoke to Thulisile who said they would ring me that day or the next morning once she has spoken to Noxolo. I am getting so fed up with all this going back and forth. If I was told one thing, then it shouldn't keep changing.</p>