1 reviews | Active since Apr 2017
WOW!! 24 debits at once on bank account
<p>Discovery basically debited my bank account a total of 24 times last week. There were 9 transactions of R269,00, 5 transations of R296,00 and 10 transactions of R150,00. To say i am annoyed and angry would be an understatement. When i called i spoke to Bianca who acknowledged that the debits were an error on Discovery's part adn that they would be reversed. She also informed me that the debits were for Vitality but could not tell me why they all came off on the same day when they are meant to come off monthly. The R150,00 amounts noone seems to know what that is about.</p> <p>I called a few days later to find out what was happening and i was told to email a copy of my bank account showing the debited amounts which i did and today i received an email asking that i send a paper copy of y bank account. So on top of the incovenience of my bank account being pillaged by Discovery, i have to go to the bank, as for a stamped bank statement(mind you people get statements via email but that is not good enough for Discovery) resend the statement and wait. </p> <p>I have read stories that Discovery can be a bit of a **** when it comes to health cover but this is unprecedented nonsense. In these tough economic times the amount debited is a lot of money. I want this issue fixed like yesterday! I am spending so much time calling Discovery adn emailing with very little progress. </p>
Dear iNJBL
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear iNJBL
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Copy and Paste replies. It is one thing to have a call centre agent read from a set script but to be told the same thing every other person who complains is told is another. Just spent 17 minutes with your agent and apparently bank statements that one receives via email arent good enough.
Copy and Paste replies. It is one thing to have a call centre agent read from a set script but to be told the same thing every other person who complains is told is another. Just spent 17 minutes with your agent and apparently bank statements that one receives via email arent good enough.
Dear iNJBL
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear iNJBL
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
