Would you trust them with your life?

On 29 November I tried to log in to my Discovery account, but as I hadn't used the account for some years I was unsuccessful. I sent Discovery an email asking for help in resetting my password, expecting a speedy reply as I am contemplating reactivating my subscription.<br> <br> On 30 November, having received no response, I sent a follow up email.<br> <br> On 1 December, having received no response, I sent a follow up email following up my follow up email.<br> <br> Later that day I got a response from Nomampondomise Jindela at Discovery , thanking me for my enquiry and attaching a table of contributions and plans.<br> <br> On 2 December I rep**** to above email suggesting that Discovery staff actually read emails before responding. I wasn't writing about contributions, I was asking for my sign-in to be resolved.<br> <br> On 3 December, having received no response and in the face of this spectacular apathy and lethargy, I give up and write this complaint on HelloPeter.<br> <br> I have to now wonder if I would really like to entrust such a lackadaisical company with medical decisions and responses that could affect my life. Just when I think customer service can't deteriorate any further somebody comes along and lowers the bar.