SN
Sanet N

1 reviews | Active since Oct 2017

14 Dec 2017, 13:23

Would not recommend anyone to join this Medical Aid

We joined Discovery on 01 October 2017. We moved over from another medical aid and we were told that there will be no waiting period. We specifically asked this question. After numerous rejections at the pharmacy and numerous calls to them the problem is still not resolved. My fiance is an asthmatic and I am now forced to pay for her medicine in cash. She is very sick now, because she has not had her medicine for a long time. Never in my life have I had such poor service from a medical aid! Also, up until now we have not received our cards or our Vitality cards. You pay for Vitality and then you can't earn points because you don't have a card! Very clever business move...

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Replies (2)
Discovery Health
Discovery Health's reply14 Dec 2017, 13:39
Official

Dear sanet-van-niekerk

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Dec 2017, 13:37
Official

Dear sanet-van-niekerk

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team