Worthless support

11 days ago I lodged a complaint via the app stating that I was charged a co-payment for my prescribed chronic medication, which is 100% covered by my plan.

I got a response 2 days later from someone who clearly did not even bother to read the mail and just sent a worthless BS response, to which I rep**** and have since been ignored, which is honestly nothing new, it took 12 emails to get your Banking division to respond, but like what is the point in a support desk that ignores customers?