worste claim process ever

a week just to get an update on my claim! wow pathetic. all i want is a simple email to say that it currently with x y or z pending watever. instead i call through waste a hour of my time to reach someone who makes empty promises of call backs and follow ups. Not too mention your auto responses, Get someone to give me a proper update this is my money you playing with, you quick to take my money so now i want my money. theres a reason why doctors want co payments because they wait forever for their money from schemes like discovery